Fortune 500 Communications Company
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Challenge
The communications client was considering the acquisition of another local exchange carrier. The management team required an evaluation of the information technology function to understand the capabilities and potential risks of the organization.
Omni Solution
- Prepared an action plan to perform the IT review for the acquisition.
- Conducted an assessment of the IT organization evaluating their organizational structure, data center operations, business applications portfolio and communications network.
- Performed a review of customer call center operations and performance service levels on key metrics to evaluate efficiency.
- Developed IT cost impact model for the proposed acquisition.
- Facilitated conference calls with the Acquisition Pursuit Team to discuss IT financial implications, risks and issues.
Results
- Client understood the strengths and weaknesses of the acquisition candidate at completion of the assessment.
- Presented level of effort and cost impact estimates addressing the IT organization for inclusion in the business case.
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